The warranty on the True ES 900 with Touch Screen is good. The headphone jack, iPod connector, and USB port are covered for 6 months no labor; labor is covered for 2 years; the 15" touch screen is covered for 5 years; parts are covered for 10 years; and the frame and motor are covered for life.
General Information
True was started in the early 80's by the Trulaske brothers and is known for their incredibly quiet operation and soft feel. True really stepped up to the plate three years ago with a complete redesign of their lineup with the PS and ES series machines. We think they fell a bit short on the PS line because some of the features that True is known for were left lacking, presumably to make a difference in the ES line, but the quality and value are back in the True line.
Quality / Philosophy
True uses good components on their machines but the key to True is their inarguably magnificent belt and deck combination, which is simply the best in the treadmill market. We gained a new perspective by visiting the factory over the last few years. They believe in taking care of customers- which goes a long way in today's world.
Outlook
True is one of the rocks in the business and will be around for a long time to come. Since the majority of True's machines sell in the higher price range, we believe that the pressure felt by many American manufacturers won't apply to True due to the low volume of units involved.
