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NordicTrack FreeStride Trainer FS7i Elliptical Review

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How long will the NordicTrack FreeStride Trainer FS7i last?

The FreeStride Trainer FS7i is similar to the new Honda Civics. Not only does it look nice and have more technology, but it also has a good quality build that is likely to last for quite some time. This model is likely to last longer for a moderate user who enjoys working out on an every-other-day basis. If you are a more serious user, you will more than likely be able to see a few good years out of this model, but still not as many as a more expensive model that has a little more quality. Please just keep in mind that we make these assessments with the idea that the elliptical will be properly taken care of. One simple step, for example, is making sure that you properly install your machine. If you are going to spend roughly two grand on an elliptical, it may be a good idea to have some help installing it. Maybe watching a few videos or reading a few professional how-to articles. Simply tightening the bolts to the proper tension can help to keep your elliptical running smoothly for longer.

We also wanted to add that lately we have been hearing of customers who buy the FreeStride Trainer FS7i and never even get to really use it because it is a total lemon. When you combine an unreliable machine with a horrible customer service department it is a recipe for a disaster. While it seems like the FreeStride Trainer FS7i will last a long time, beware that we have heard of some bad apples.

Brief Overview

When we rank both treadmills and ellipticals, we do our best to find models that have the whole package. We like to see brands that equip their machines with programming features, functionality, and durability at a reasonable price. The NordicTrack FreeStride Trainer FS7i has landed high on our list due to the balance that it strikes between style and substance at an affordable price. We are a little disappointed that NordicTrack decreased the FreeStride Trainer FS7i’s value by changing the warranty. But, at the end of the day, we still highly recommend this elliptical for the average or moderate user. And this year we have awarded the FreeStride Trainer FS7i our FIrst Place 2021 Best Buy Award for the $1,500 to $1,999 range.

Overall Quality

To begin, NordicTrack has built their $1,999-dollar model with many valuable features. The FreeStride Trainer FS7i comes with thirty-five preprogrammed workouts as well as a ten percent automated incline and twenty-four automated resistance levels. NordicTrack has developed a programming reputation and typically leads the market in affordable technology. Accordingly, they made sure to keep their technology standard by including a seven-inch touchscreen. Some of our other top four models do not even come with touchscreens and cost the same amount. We even have top four ellipticals in the next price bracket that are charging an additional four-hundred dollars just to have a touchscreen. Though the FreeStride Trainer FS7i may not have the biggest screen on the market, it allows the user to have the valuable technology perks without breaking the bank too much.

While the convenience-based features are nice to have, we also like to have a machine that will actually last and provide a good workout. Fortunately, the FreeStride Trainer FS7i does just that. First off, NordicTrack found a way to include a thirty-two-inch, power-adjustable stride length; the average length is about twenty inches. The extra ten inches will help the FreeStride Trainer FS7i to accommodate both short and tall users. This is certainly a positive if you have a household of users; you can spend a good chunk of money one time and have a machine that works well for the whole family. This FreeStride Trainer FS7i's stride is also unique for this price range in that it allows three different motions: stepper, elliptical, and treadmill. You can change the type of workout depending on your goal which allows this model to do the work of multiple machines in one. Secondly, NordicTrack has developed a solid center drive system that is accompanied by a sturdy frame. Both features support the likelihood that the FreeStride Trainer FS7i will be a strong, durable elliptical that will last for a decent amount of years. With that said, we are a little less pleased with the weight of the FreeStride Trainer FS7i’s flywheel. The average weight out of our top four is twenty-eight pounds which is eight pounds more than this machine’s flywheel. Typically, the flywheel weight indicates the smoothness of the machine. Even still, the center drive system will more than likely counteract the effects of the lighter flywheel.

But alas, where would one of our NordicTrack reviews be without talking about the iFit Coach and Icon’s customer service? Icon, NordicTrack’s parent company, has made a heavy-handed switch to the iFit programming to the point where users almost have to purchase the subscription in order to fully enjoy their workout machines. Though NordicTrack has included one free year of the iFit Coach for the FreeStride Trainer FS7i, we still are concerned for users once that year is over. If you cannot afford an additional thirty dollars a month (can be more depending on the package) then you will not be able to read all of the value that comes with the FreeStride Trainer FS7i. Even still, the build is of high-quality, so you are still getting a good value for the price. Also, we like to throw caution to the wind about Icon’s customer service department. Icon has built a pretty bad reputation of frustrating service which may be something that you have to encounter if you decide to purchase this elliptical.

Lastly, NordicTrack has done little to improve the FreeStride Traner FS7i since last year. NordicTrack actually increased the price to $2,500 this year and they have not added any new features to this model. You may notice that the warranty has changed, though. But if you look closer you will see that the warranty change is not necessarily an improvement. Instead of a five-year parts and two-year labor warranty (from 2018), the 2021 FreeStride Trainer FS7i now has a ten-year frame, two-year parts, and one-year labor warranty. Usually, you are not going to experience frame issues since most machines are made from high-quality steel these days. But the parts like nuts and bolts that rattle or pedals that receive lots of wear and tear are likely to need the warranty first; which then, of course, require labor to fix them. NordicTrack tried to fool people by making it seemed like they improved the warranty when really, they saved themselves three years of liability for the FreeStride Trainer FS7i with features that are now a year old.

*Please keep in mind prices may vary from time of year and marketplaces.

Things we like

  • Multiple Workout Programs
  • Center Drive System
  • Longer Stride Length
  • Incline & Resistance Ability
  • Strong Build

Things we dislike

  • X
    Not the Heaviest Flywheel
  • X
    iFit Subscription
  • X
    Warranty Decreased in Value
  • X
    Unreliable Customer Service
  • X
    Price Increase


Number of Programs 35
Front Drive, Center Drive or Rear Drive Center
Flywheel Weight 20 lbs
Weight Capacity 375 lbs
Step Up Height N/A
Unit Dimensions 68.4 L x 28.5 W x 62.0 H
Resistance Levels 24
Heart Rate Sensors Wireless Chest Strap
Adjustable Stride Length 32"
Weight of Unit 320 lbs
Warranty 10 Yr Frame, 2 Yr Parts, 1 Yr Labor


Our other reviews have been filled with praises for the FreeStride Trainer FS7i’s self-defined stride and interactive touchscreen. We have even regarded this model as the best US elliptical in 2017 and it even won our First Place Best Buy Award for the $1,500 to $1,999- dollar range. Overall, we have been pleased with NordicTrack’s ability to include so much value at a reasonable price. The only thing we have warned against is the Icon service department that encompasses NordicTrack.


There are not many ellipticals on the market that provide you with a touchscreen, multiple workouts, automated stride and resistance levels, strong build, and quality design for two-thousand dollars. This elliptical has the ability to provide a good, entertaining workout experience for many years. Thus, we would recommend NordicTrack’s FreeStride Trainer FS7i for a moderate who enjoys day-to-day workouts. We have awarded the FreeStride Trainer FS7i our FIrst Place 2021 Best Buy Award for the $1,500 to $1,999 range.

Customer Reviews

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Mauricio- Equipment quality poor/customer service worse May 31, 2019

Purchased a FreeStride FS7i directly. Failed after 3 weeks of light use (once a day for 30-60 mins). Three phone calls, two different part orders, and one technician visit have come and gone and the machine is still broken. New parts were ordered but the order apparently went missing too, and now customer service has to reach out to the technician to figure out which were the parts are needed. That is now going to take 3 more days plus 5 business days to arrive, and then another technician visit needs to be arranged. By now, the 30 day money back guarantee is over to I am stuck with this lemon.

Mindi- Avid elliptical userAug 07, 2019

I have used elliptical trainers a minimum of three days a week for 20 years. This particular machine is NOT recommended. It allows for minimal cardiovascular exercise, and puts tremendous strain on joints. Wrists, elbows, and knees suffer after using the FS7i machine. I have the 5 year extended warranty. A technician was sent to my home due the issues mentioned. It was stated the machine is to blame. I contacted NordicTrack directly. NordicTrack's customer service representatives are poor. I WILL NOT DO BUSINESS WITH NORDICTRACK again. BEWARE!

Sandy Petrou- Not sure if worth the moneyNov 12, 2019

Bought the Nordic track FreeStride Trainer FS7i 3 years ago. The frame is SEVERELY rusting out from my sweating. I've been using 3-5 days a week since purchase. In addition, my have become very painful. Am unable to find a "maintenance manual" anywhere to see if there's some regular adjustments that need to be made. For the price, the "rusting" of frame is inexcusable. I paid $2500!

Paul- Terrible Customer Service and they overcharged me!Dec 30, 2019

Spent about 2 hours on the phone getting bounced around by their customer service team trying to resolve a billing issue. I ordered the FS7I machine and was charged an additional $1.5k for something that is unnamed on the financing invoice. The Invoice has no indication on it to what you are being charged. The Financing company bounces you back to Icon customer service which has an average wait time of about 45 minutes per department. If they decide the department you pick from the limited menu is wrong you get put into another hold pattern for another 45 minutes. The machine itself is ok.

John B- Returning within 30 days costs you $450Apr 02, 2020

Return within 30 days will cost you 10% restocking fee and return shipping. I strongly urge anyone considering this to get on one and try it before purchasing. I was unable to get this to 5 mph. My wife uses an elliptical and the YMCA all the time and she got on it for about 2 minutes and it was obvious it was not going to work. It allows for long strides, yet it is so unstructured that she and I both constantly hit the stops with every stride with a thunk, that cant' be good long term. I also question the wear and tear the belts that ride on the rollers will last.

Julia- #Nordictrack - Piece of junk Jan 29, 2021

After 2 months of light use, it started making an awful screeching noise. I spent hours on the phone with their customer service. First, they sent the wrong parts, then the technician ordered new parts, but some of the needed parts on backorder and in the best case will arrive in 3-4 weeks. It's already over the month, and I am not sure when and if it's going to be fixed. And there is no way to return or replace it. Worst quality and customer service!