NordicTrack FreeStride Trainer FS7i Elliptical Review

Purchased a FreeStride FS7i directly. Failed after 3 weeks of light use (once a day for 30-60 mins). Three phone calls, two different part orders, and one technician visit have come and gone and the machine is still broken. New parts were ordered but the order apparently went missing too, and now customer service has to reach out to the technician to figure out which were the parts are needed. That is now going to take 3 more days plus 5 business days to arrive, and then another technician visit needs to be arranged. By now, the 30 day money back guarantee is over to I am stuck with this lemon.

I have used elliptical trainers a minimum of three days a week for 20 years. This particular machine is NOT recommended. It allows for minimal cardiovascular exercise, and puts tremendous strain on joints. Wrists, elbows, and knees suffer after using the FS7i machine. I have the 5 year extended warranty. A technician was sent to my home due the issues mentioned. It was stated the machine is to blame. I contacted NordicTrack directly. NordicTrack's customer service representatives are poor. I WILL NOT DO BUSINESS WITH NORDICTRACK again. BEWARE!

Bought the Nordic track FreeStride Trainer FS7i 3 years ago. The frame is SEVERELY rusting out from my sweating. I've been using 3-5 days a week since purchase. In addition, my have become very painful. Am unable to find a "maintenance manual" anywhere to see if there's some regular adjustments that need to be made. For the price, the "rusting" of frame is inexcusable. I paid $2500!

Spent about 2 hours on the phone getting bounced around by their customer service team trying to resolve a billing issue. I ordered the FS7I machine and was charged an additional $1.5k for something that is unnamed on the financing invoice. The Invoice has no indication on it to what you are being charged. The Financing company bounces you back to Icon customer service which has an average wait time of about 45 minutes per department. If they decide the department you pick from the limited menu is wrong you get put into another hold pattern for another 45 minutes. The machine itself is ok.

Return within 30 days will cost you 10% restocking fee and return shipping. I strongly urge anyone considering this to get on one and try it before purchasing. I was unable to get this to 5 mph. My wife uses an elliptical and the YMCA all the time and she got on it for about 2 minutes and it was obvious it was not going to work. It allows for long strides, yet it is so unstructured that she and I both constantly hit the stops with every stride with a thunk, that cant' be good long term. I also question the wear and tear the belts that ride on the rollers will last.

After 2 months of light use, it started making an awful screeching noise. I spent hours on the phone with their customer service. First, they sent the wrong parts, then the technician ordered new parts, but some of the needed parts on backorder and in the best case will arrive in 3-4 weeks. It's already over the month, and I am not sure when and if it's going to be fixed. And there is no way to return or replace it. Worst quality and customer service!