Some love it and others find the reflex deck too bouncy. Overall, the price of this one is simply too high. You can get a number of other viable options in the $1900 price range.
What was once the best value in the Reflex lineup is just now a bit ho-hum. You would be better served going with one of the NordicTrack models that has an adjustable cushioning...that way it can be adjusted for everyone's tastes.