Return Policy
Shipping limits:
Treadmill Doctor ships orders anywhere in the United States and its territories. We also ship to Canada. Some products are limited in availability in some areas due to manufacturer's limitations.
HOW DO I GET A RETURN AUTHORIZATION (RA) NUMBER?
- Call us at 800-750-4766 to obtain an RA number to return parts. We will require you to provide the brand, model number and serial number from the exercise equipment when you call. You must have an RA number to return parts to us. Parts returned without an RA WILL be refused and shipped back, collect, to the shipper.
RETURNS
- RA for a refund must be requested within 30 days of receipt of the product (15 days for electronic parts).
- All returns (except for defective parts) are subject to a 20% restocking fee.
- Returns for electronic parts (except defective parts) are also subject to a 30% electronics inspection/testing fee.
- The RA number must be written in 2 locations on the outside of the box.
- A signed copy of the original packing slip must be inside the box.
- Return the part, with shipping pre-paid, to TreadmillDoctor.com, 650 N. Main Center, Suite 1, St. Charles, MO 63301. Note: NO COLLECT packages will be accepted, you must pay the return shipping.
- Any package that is refused or un-deliverable to you will be charged return shipping to us by the shipping company. We will deduct this return shipping from any refund that you are entitled to receive.
- Only non-used parts can be returned for a refund; if you install it, you own it. The above defective parts warranty is still in effect and we will replace parts returned and determined by us to be defective.
- We will NOT refund shipping & handling charges on any returned items; this includes defective parts.
- Refunds for parts that put the remainder of an order below the $25 minimum order will be adjusted to meet that minimum requirement for the rest of the order. Minimum order fees are never refunded.
- You may be required to send a picture of the model number/serial number from your equipment and parts comparison pictures for some RAs. If pictures are requested and the part is returned to us before pictures arrive, the RA will be handled as a normal refund and subject to both restocking and electronics inspection/testing fees.
- Allow up to 30 days, from our receipt of the package, for your refund to be processed and issued back to you.
- A $25 fee will be accessed, for any erroneous challenge to a legitimate credit card charge, which results in a charge back fee to TreadmillDoctor.com. We aggressively defend against charge backs and allow collections agency to collect on our behalf.
- We always suggest using a trained service technician to diagnose, repair and maintain your equipment.
- Note: We start researching issues immediately after the required information above is received from you; however, please allow up to 30 days from that date to determine and correct valid issues presented to our research team.
ALL RETURNS SHOULD BE SHIPPED TO:
- TREADMILL DOCTOR RETURNS
650 N. Main Center, Suite 1
St. Charles, MO 63301
In addition to our previously listed policies and fees, certain orders are subject to additional fees based on the situation:
Situation Fee
Re-ship an order that was ordered incorrectly on the original invoice: $12.99 USD
Customer gives the incorrect part number or dimensions for an order: $12.99 USD
Customer cancels order after part has shipped: $24.99 USD
Customer requests that order be rerouted during transit: $24.99 USD
Payment options:
We accept Visa, Master Card, American Express, Discover as credit card options. We also accept cash, checks, and money orders made out to Treadmill Doctor via US Mail for any prepayment of an order. To order please fill out our order form and mail your order to Treadmill Doctor; PO Box 18576; Memphis, TN 38181-0576. We do accept purchase orders from Federal, State and Municipal governments, Hospitals, and Colleges and Universities. Purchase orders are not accepted from any other type of organization.