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General Information:These products are produced by Icon Health and Fitness. They are the largest retail fitness company. Like the original HealthRider, a gimmicky little machine that did more to ruin your back than to workout your muscles, these treadmills are high on features. With the improvement across the line on their parts quality, they have taken care of past quality problems to a great extent.

Manufacturing Philosophy:HealthRider is produced by Icon, a company with thousands of employees and large resources. Put simply, their machines have the best design in the business. Icon has a long, storied history that provides an example of how the big keep getting bigger. Icon used to be the mass-market darling because of their cheap prices but they used to have quality to match. These days they put quality into the machines and pack them with features. Icon also has the worst customer service in the business but we rate the machines by the individual machine quality, not the quality of their service.

Company Outlook : Icon is the largest fitness equipment producer in the world with over $1 billion in sales. If the fitness industry were a solar system, Icon is so powerful that they would be the Sun. In terms of stability they are the best, but overall their customer service isn?t up to the standards of any of the lower volume producers. They promised an improvement in service but the results were more of the same. Although you get a value price for the product, you also get value service so keep this in mind when buying their machines- apparently they price their machines so low in comparison to other companies that they don?t have money left for service. Due to the sheer number of units they produce, we pick up support in many cases where this factory leaves off.