TOLL FREE 8am - 5pm Mon - Fri CST



 0 | Total amount $0.00


Our new and improved troubleshooting section was carefully constructed to put the power to repair your machine in your hands. As you can tell, we have put a great deal of time, effort and detail into making the process easy to understand for a wide variety of individuals. All of this can save you the cost of a service call which is approaching $150 in many markets and in many cases, we can save you the cost of parts since many parts are sold from factories unnecessarily (many parts cost over $100 alone). That being said, we hope that you find this troubleshooting area helpful. Should you find that our troubleshooting tips help you out, please donate to keep this info on the web. We have been informed by a number of our users that they feel that donating 10% of the cost of what they feel our troubleshooting tips saved them seems appropriate. However any donation is welcomed and appreciated. As donations come in we will continue to add to this area of the site in an effort to make your ownership of fitness equipment an enjoyable one. One of the first areas we would like to begin updating is the addition of video posts as a tool to assist our user community. If this info helps you, please click on the donate button and donate to help us expand and maintain our troubleshooting help. Please note that donations, while appreciated, are NOT tax deductable.

The PDF forms on this page require the Acrobat Reader.
Click on the Adobe image to download Acrobat Reader.


Always disconnect power when working on a treadmill and remove the drive roller from the treadmill before performing this repair.


You can fix a slipping pulley on a roller rather than having to buy a new one. First make sure the pulleys on the front roller and the motor are properly lined up. Repair the original one by drilling two small pilot holes through the plastic and into the metal roller tube on opposite sides of the pulley. Insert two short, self-tapping sheet metal screws through the pulley to secure it to the roller and that will solve the problem. Make sure not to drill into the bearing on the end of the roller tube. The screws must be short because the shaft of the roller is stationary while the rest of the roller spins and if the screws are too long and hit the shaft, you will get a horrible screeching sound. We've been using this fix for nearly 10 years and you don't have a recurring problem with this fix.


If you have any other questions, or if you feel that you have a problem not listed here, please contact us via e-mail at



Copyright © 2008 by, Inc.
All illustrations, photographs, and scanned images, and text are the property of, Inc. and may not be reused, retransmitted, copied, given, sold, or bartered to any third party. The recipient of this property is authorized to use it only in the manner expressly indicated by a staff member of, Inc. All rights reserved.

Click Here for the PDF version of this document