Proform Crosswalk 395 Treadmill Review
Treadmill Doctor Note:
This baby is so ugly, you should slap the mother. On the outside, it is a great looking little package. Once you see the quality of materials, it gets ugly.
Overall Rating: 3.72
Once you look under the skin, you see how really ugly this treadmill is going to be long-term.
Given that we are neither fans of cheap, poorly made treadmills, nor Crosswalks, the Proform Crosswalk 395 is not a model we are particularly fond of. Even at $499, you're getting a below average value with this treadmill.
The walking area is quite small. The belt measures in at 18" x 50". This is significantly smaller than the standard 20" x 60" walking belt. Users with wide stances or long strides may feel less comfortable on this model than they would with one that offers a more accommodating walking area.
This machine has one of the worst motors in all the treadmills we reviewed. It's extremely uncommon to see a model that is only capable of producing this little power. You can reach speeds of up to 10 mph, but you'll end up ruining the structure and drive system if you use this model for running. It's only built to handle moderate walking.
The cushioning system on this treadmill is pretty bad. A TreadSoft system is used to reduce the impact of walking on your joints and back. Cheaper models like this may fool you by providing a running surface that feels as forgiving as those on more expensive models, but they typically wear out much quicker.
If you're hoping to keep this machine in working condition for a long time, our best advice is not to use it. The projected reliability of this treadmill is atrocious. It has one of the shortest life expectancies you'll find. Commenting on the quality of parts is difficult because it requires the use of the word 'quality.'
Cheap treadmills tend to be loud, and this model is one of the worst offenders. In fact, if it wasn't for the True M100, there wouldn't have been a single treadmill that made more noise during operation than this one.
The warranty is very sad for the Proform Crosswalk 395. Parts and labor are covered for 90 days, while the motor is covered for 5 years. We're almost surprised they didn't offer a warning in place of coverage.
These products are produced by Icon Health and Fitness. They are the largest retail fitness company. This is one of the original Icon brands and can be found in most mass merchants. They typically range between $500 and $1,500 and have short warranties for the most part, although we have seen a shift in regard to that on mainly motors in some units. The higher end units have much longer warranties. The gee-whiz factor is high on these machines because they are packed with features, but some of these features can be glitch prone. Except for the higher priced units with a selling price of $1000 or more, we wouldn't recommend these for serious runners, but the quality of the machine is so much better than those produced just a few years ago. Most people who are walkers or occasional joggers will be satisfied with the new Proforms.
Quality / Philosophy
Proform is produced by Icon, a company with thousands of employees and large resources. Put simply, their machines have the best design in the business. Icon has a long, storied history that provides an example of how the big keep getting bigger. Icon used to be the mass-market darling because of their cheap prices, but they had the quality to match. These days they put quality into the machines and pack them with features. On the low end, expect low quality, but that is more of a function of price rather than engineering. Proform is still saddled with many problematic models from their past, but the quality has rapidly improved, especially with their machines in the $900 and up range.
Icon is the largest fitness equipment producer in the world with over $1 billion in sales. If the fitness industry were a solar system, Icon is so powerful that they would be the Sun. In terms of stability they are the best, but overall their customer service isn't up to the standards of any of the lower volume producers. They have promised an improvement on this and have new management in the service department, so we hope this helps. Although you get a value price for the product, you also get value service, so keep this in mind when buying their machines. Due to the sheer number of units they produce, we pick up support in many cases where this factory leaves off.