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Our new and improved troubleshooting section was carefully constructed to put the power to repair your machine in your hands. As you can tell, we have put a great deal of time, effort and detail into making the process easy to understand for a wide variety of individuals. All of this can save you the cost of a service call which is approaching $150 in many markets and in many cases, we can save you the cost of parts since many parts are sold from factories unnecessarily (many parts cost over $100 alone). That being said, we hope that you find this troubleshooting area helpful. Should you find that our troubleshooting tips help you out, please donate to keep this info on the web. We have been informed by a number of our users that they feel that donating 10% of the cost of what they feel our troubleshooting tips saved them seems appropriate. However any donation is welcomed and appreciated. As donations come in we will continue to add to this area of the site in an effort to make your ownership of fitness equipment an enjoyable one. One of the first areas we would like to begin updating is the addition of video posts as a tool to assist our user community. If this info helps you, please click on the donate button and donate to help us expand and maintain our troubleshooting help. Please note that donations, while appreciated, are NOT tax deductable.

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ROLLER SLEEVE PROBLEMS

On many treadmills, the factory originally made the drive roller with a traction sleeve to help grip the belt. This allows the belt to operate at a lower tension and subsequently, a lower amp draw which will prolong electronics and/or motor life as well as belt life. If you have a
sleeve on your drive roller, do not remove it.

If the sleeve is moving off to one side, which is a common problem on some treadmill, there are a few things you can try:

1) Trim the sleeve so it will be centered on the belt. A sleeve that is not centered will cause your belt to move to one side, will offload the force on the belt seam causing it to track unevenly and wear unevenly, and can ruin your walking belt. This will cause you to make regular adjustments to it and eventually you will need to replace the sleeve or the roller.

2)Replace the roller. The sleeve is either put on with an air compressor or by a heat machine so even if you could get the sleeve (which you cannot through the factories) most people would have no way to put it on.

3) The final option is to replace the sleeve cover. We finally have sleeve kits in stock after a long wait. You will need a torch or a heat gun to shrink the sleeve to the roller. The sleeve kit is $29.99 and includes everything you will need except the heat device. If you prefer that we do the work, we charge $49.99 for the parts and labor to do this and the roller has to be shipped to our Memphis warehouse.

If you have questions, email us at doc@treadmilldoctor.com

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