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Our new and improved troubleshooting section was carefully constructed to put the power to repair your machine in your hands. As you can tell, we have put a great deal of time, effort and detail into making the process easy to understand for a wide variety of individuals. All of this can save you the cost of a service call which is approaching $150 in many markets and in many cases, we can save you the cost of parts since many parts are sold from factories unnecessarily (many parts cost over $100 alone). That being said, we hope that you find this troubleshooting area helpful. Should you find that our troubleshooting tips help you out, please donate to keep this info on the web. We have been informed by a number of our users that they feel that donating 10% of the cost of what they feel our troubleshooting tips saved them seems appropriate. However any donation is welcomed and appreciated. As donations come in we will continue to add to this area of the site in an effort to make your ownership of fitness equipment an enjoyable one. One of the first areas we would like to begin updating is the addition of video posts as a tool to assist our user community. If this info helps you, please click on the donate button and donate to help us expand and maintain our troubleshooting help. Please note that donations, while appreciated, are NOT tax deductable.

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Noises Without a Person on the Belt
Includes Keys, Ironman, Alliance, Milestone, Encore, HealthTrainer, some Smooth models, some CardioZone models, Galyans, and several other brands.

Noises can be caused by bearings, a misaligned part, a fraying belt, a loose roller pulley, or a worn motor belt. If you believe it to be a bearing, read our help topic on how to locate bearing noise in our Troubleshooting section.

  1. Check the drive system to see if any part is scraping on another part. The belt should be aligned, pullies should be aligned, and the motor fan and the “fins” that move inside the speed sensor are all areas to check.
  2. Check the belt guides under the treadmill. If they are too aggressively pushing into the belt, it can cause a whining noise. You can just bend the guides if needed.
  3. A screeching noise is normally caused by a worn motor belt or a loose pulley on the front roller. Read out Belt Slipping help topic in our troubleshooting section in order to learn how to spot a loose pulley. If the pulley checks out and the bearings are fine, replace the motor belt.
  4. Disconnect the motor belt and turn on the treadmill and listen to the motor. You can get bad brush noise if the motor gets too hot and deforms either the com, brushes, or has a short.
  5. If you have bearing noise in one of the rollers or the motors we can either typically repair the part for you or the part will have to be replaced.
If it is making a squeaking noise like a mouse, many times this is a motor belt too. Try a bit of automotive fan belt dressing that we sell or you can get at any auto parts store. If the problem persists, replace the motor belt.

 

 

 

 

 

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