MERCHANT POLICY

Shipping limits:

Treadmill Doctor ships orders anywhere in the United States and its territories. We also ship to Canada. Some products are limited in availability in some areas due to manufacturer's limitations.

Customer guarantee:

All walking belts have a 1 (one) year guarantee and all remanufactured electrical parts or repairs have a six month guarantee. All products we ship are warranted by their respective manufacturer. We freely provide refunds for products that are returned to us in their original, new condition and in original packaging less any shipping charges within 30 days of purchase. All returns are subject to a 15% restocking fee. Once parts have been installed, they are non-refundable. E-mail us with requests for refunds on any service you have received. Any returns must be shipped freight prepaid unless there has been an error in shipment. Any returns made without the invoice number on the packaging or shipped freight collect will be refused. Any warranty that we administer does not include shipping charges.

Return policy:

Thank you for your order. We attempt to ship your order as quickly as possible and most in-stock items ship the next business day for all orders received by midnite CST on any business day. Due to drop ship requirements of some of our suppliers, Canadian orders may require additional lead times before an order ships. On Canadian orders, prices include the product and shipping. Brokerage, customs, duties, taxes, etc. are the responsibility of the buyer.

You may return your product in new condition for a refund of the item price within 30 days of the dated invoice. A 15% restocking fee will be applied for all returned items. Shipping charges are non-refundable.

Please write your invoice number on the outside of the packaging and it will serve as your return number. Be sure to include a copy of your invoice as well as any instructions to the return dept. If your shipment arrives directly from a manufacturer do not return it to the manufacturer because many do not accept returns and you may not be issued credit. Please insure your shipment. We are not
responsible for damaged, lost, or misdirected shipments. Package your return carefully to avoid damage. Credit card payments will be refunded via a credit that will appear on your statement upon a successful return. Check and money order payments will be mailed a check within 7 business days upon a successful return. If you have any questions regarding your order, feel free to email us at doc@treadmilldoctor.com.

Payment options:

We accept Visa, Master Card, American Express, Discover as credit card options. We also accept cash, checks, and money orders made out to Treadmill Doctor via US Mail for any prepayment of an order. To order please fill out our order form and mail your order to Treadmill Doctor; PO Box 18576; Memphis, TN 38181-0576. We do accept purchase orders from Federal, State and Municipal governments, Hospitals, and Colleges and Universities. Purchase orders are not accepted from any other type of organization.